Our Commitments
The Society is regulated by the Financial Services Authority for savings products. The FSA set out the standards that banks and building societies should achieve to ensure that their personal customers are treated fairly.
We promise we will treat you fairly and reasonably when providing you with products and services. We will keep this promise by meeting all of our key commitments below.
- We will make sure that our advertising and promotional literature is clear and not misleading and that you are given clear information about our products and services.
- We will give you clear information about accounts and services, how they work, their terms and conditions and the interest rates which will apply.
- We will help you use your account or service by sending you regular statements (where appropriate) and we will keep you informed about changes to the interest rates, charges or terms and conditions.
- We will deal quickly and sympathetically with things that go wrong.
- We will treat all your personal information as private and confidential, and provide secure and reliable banking and payment systems.
Money Made Clear
As well as the information available from the Society, the FSA produce their own consumer leaflets on a variety of subjects including saving and investing. You can access these by following the link below.
http://yourmoney.moneyadviceservice.org.uk/publications